Tried updating iphone
It isn't always obvious where the problem lies, so we're going to work through the troubleshooting process – looking at both the mobile device and the computer at the same time, and swapping between them as required.
Before we go too far into the process, the first thing to check is whether your i Phone is syncing any kind of data through i Cloud, as this prevents that type of data being copied across from your computer.
This is actually common practice and a great number of people end up getting burned (they either just don't know better or are lied to and told the phone is factory unlocked).
You can call the carrier the phone is originally locked to and have them unlocked it (they may charge a modest fee or if you luck out, do it for free as that particular model no longer being manufactured) or re-jailbreak the device and software unlock it yourself, provided you have a baseband revision of or older. This is because the unlocking done earlier by you (or from whom you bought) might be a temporary unlock, so your i Phone got locked on updating.
To view your purchase history, open the i Tunes application on your computer, make sure you are signed in to your i Tunes account, and then from the top menu, select . To see all the ourchases on a certain date, click the small triangle to the left of the date.
There are some simple steps to follow to try to resolve this: i Phones running i OS 10 will only sync with i Tunes v12.6, which can only be installed on Macs running OS X 10.9 and newer, and PCs running Windows 7, 8, 8.1 or 10.
Older operating systems are no longer supported by i Tunes.
While we are the developer of Proloquo2Go and Pictello, the apps are exclusively sold by Apple through the i Tunes App Store.
Please know we are not involved in the technical aspects of i OS devices, i Tunes, Apple IDs, i Cloud, and downloading.
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So you’re having problems getting your i Phone, i Pad or i Pod Touch to sync properly with i Tunes? Here’s a quick and easy guide to help you troubleshoot this frustrating issue and get your device to sync with no hassle.